FAQ

Do I have to be a California Resident to purchase an Endocanna DNA Test Kit?

No. Our Kits ship across the U.S.

Do I have to have a consultation or a doctor visit to purchase an Endocanna DNA Test Kit?

No. However we do recommend that if your situation is urgent you consult with a specialist, as the wait time for the kits can range from 6-8 weeks to arrive to your home with an additional 6-8 weeks for your report to be live for viewing in the portal. 

How do I become an insurance patient?

Insurance eligibility for consultations is only applicable for California residents at this time. Click Here to fill out your new patient form. Once your information is received you will receive a welcome email from Earth Healthcare's OnPatient Portal inviting you to create a username and password, sometimes this could take up to 24-48 hours hours. Once you log in, you will be able to fill out your insurance information, book appointments, and ask about your genetic testing. Your test results and clinical records can also be shared with you in the OnPatient Portal. 

Before your first visit

Prior to your first scheduled telemedicine visit, you may be required to provide medical and health background information online via our surveys, advanced secure questionnaire and to sign certain releases/authorizations and other documents regarding the care to be provided. You will not be able to access our medical care services until this paperwork is completed. Instructions for completion of this paperwork will be provided separately.

If I live out of state can I speak to your doctor? 

No. Our doctors are only licensed to practice medicine in the state of California at this time.

What do I do if I am a non California resident and I have questions about Medical Cannabis?

You can book an appointment with our Senior Cannabis Consultant Len May HERE.

Is Earth Healthcare LLC a doctors office or a lab?

No. Earth Healthcare is a research and development company that has strategic alliances with labs, physicians, and medical groups. 

How long does it take to get my DNA test results ?

Since the kits are on pre- order, from the day your DNA test kit was ordered online, it will take 6-8 weeks for you to receive your Endocanna DNA Test Kit. After the lab receives your results, it will take up to 6-8 weeks for your results to be viewable in the portal. You can find your results online. You results will be comprehensive, they will have precise dosing, recommended products in alignment with your DNA and conditions. If you would like us to review your report with you, please make an appointment.

Bookings and Cancellations

  • There is a 24-hour cancellation policy for all appointments with an Earth Healthcare doctor, or team member. Canceling within 24-hours will result in a $50 charge to the credit card on file.
  • No-shows: If you do not show up to a phone, video/telemedicine without notifying the specific person you have an appointment with either via email or by changing the appointment using the online scheduling tool in calendly or on the patient portal, you will be charged $100 to the card on file.

Do I need to live in California to get a custom formulation?

Yes, patients need to be a California Resident to get a custom formulation from our collective, at this time. However, your results will have dosing and ratio information for you to acquire your own custom formulation in your legal state. Our specialists can also make specific product recommendations in your consultations.

Do I need to have a Medical Cannabis License to purchase products?

Yes, until January 2018 prop 215 and SB420 still applies. You will need to acquire a valid California drivers license and a medical recommendation from a California Physician to belong to our collective and to make purchases that contain THC. 

Does Insurance Cover Medical Cannabis Formulations Consultations or Products?

No. However, for California residents,  initial and follow up consultations with our doctor,  as well as, some diagnostic testing may be covered. Please be sure to provide your insurance information in the OnPatient portal for us to check with our verification department on your benefits and eligibility. 

What Products to you offer?

We offer Endocanna DNA Test Kits,  Custom Formulations recommendations, and Medical Cannabis Consultations, and Free Consultations. Our knowledgeable specialists are available to determine which products are best for a patient’s specific needs.

Is Earth Healthcare a collective?

Not entirely. Only a division of our entity is considered a "collective". This allows us to provide and deliver custom varieties. Earth Healthcare LLC. and Earth Healthcare Cooperative are separate entities, at this time.